Privacy policy
What we collect and why, how we keep it safe, and the rights you can exercise at any time.
1. Introduction
This policy explains how Plentford ("we", "us") handles personal data received through this website and its registration forms. It is written to meet the requirements of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using the site, you confirm that you have read it.
2. Information we collect
Your first and last name, email address and phone number including country code, together with technical information gathered automatically, such as your IP address, browser type, referring page and campaign identifiers.
3. How we use it
To contact you and complete your account opening, to provide support, to improve the performance of the site and measure how well our marketing works, and to meet our legal and regulatory obligations.
4. Our lawful basis
We rely on your consent when you submit a form, on our legitimate interests in running and securing the service, and on steps taken at your request before entering into a contract with you.
5. Keeping your data secure
Information is transmitted over encrypted connections and stored on servers with restricted access, and our technical and organisational measures are reviewed regularly.
6. Sharing information
We may share data with technology providers who process it on our behalf under written agreements, or with regulators and other authorities where the law requires it. We never sell personal data.
7. International transfers
Some information may be processed outside the United Kingdom by approved suppliers. Where this happens, we rely on safeguards recognised under UK law, such as UK adequacy regulations or the International Data Transfer Agreement.
8. How long we keep it
We keep personal data only for as long as necessary for the purposes above, or for any longer period required by law, after which it is securely deleted or anonymised.
9. Your rights
You have the right to access, correct or erase your data, to withdraw consent, to object to or restrict processing and to request a portable copy. We respond to requests within one month. If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.
10. Cookies
In line with the Privacy and Electronic Communications Regulations (PECR), we use only cookies that are strictly necessary for the site to function, plus one cookie that stores market prices for twenty-four hours and browser storage used to complete your registration request. You can manage cookies through your browser settings.
11. Children
Our service is intended for people aged 18 or over. We do not knowingly collect information from anyone under 18 and will delete any such data as soon as we become aware of it.
12. Contact us
For any question or request about your personal data, email [email protected].